Frequently Asked Questions

• We certify that all our Turkish Towels are double-stitched along the lengths and layers to hold up excellent throughout multiple washes when following the care instruction guide.
• Our towels are made from Turkish Aegean cotton which is regarded as the most famous and quality cotton in the world.
• American Soft Linen, manufactures mainly towels, bathrobes and bath rugs in Turkey. Manufacturing within the product groups of Home, Kitchen, Bath, Beach and Outdoors along with 43 years of production history.
• Softness is one of the requirements and necessities everyone is looking for in Towels after stepping out of a bath, therefore we have used 605-610 GSM 100% Genuine Vat dyed Cotton in our towels, which means the dye is infused into the yarns under high pressure and high temperature for 6-12 hours depending upon the color that results to a soft, plush, lavish, sophisticated and luxurious looking product.

• We have bath towels, hand towels, washcloth, bath sheets, bathrobes, cabana striped beach towels, peshtemal towels and hair drying towels. Click here to browse our collections.

•  American Soft Linen uses Turkish Aegean Carde Combed Cotton, which has received the title of the most famous and quality cotton in the world. These cottons are softer due to their long fiber feature, has high water absorbency which allows it to produce quality and durability for many years.
• Turkish cotton has proven to be the perfect fabric for bath towels. Turkish bath towels are crafted with care from Aegean cotton, which spins into strong and soft threads. Woven with a flat-weave, these threads produce a final product that is lightweight and possesses super absorbent properties.

• Bath Towels: 27x54 inches
• Hand Towels: 16x28 inches
• Washcloths: 13x13 inches
• Bath Sheets: 40x80 inches or 35x70 inches.

• For best use, wash separately on first wash. You may see some lint on the first wash due to the towels containing 100% cotton but the lint should diminish after each wash. This will not affect the look, feel, or performance of your towel set.
• Proper washing of new towels is extremely important if you are willing to have soft & absorbent towels.
• Every new towel should be washed 2-3 times before usage to minimize the lint and the risk of running color to other cloths.
• It is advised to wash your towels separately in warm water using no bleach or fabric softeners.

• We are proud to use 100% Turkish Genuine Cotton for manufacturing soft, luxurious and absorbent towels. 100% Turkish Genuine Cotton is tightly zero twisted the long and short threads together that makes our towels stronger, softer and more absorbent.

• No, it does not run color because we use 100% Genuine Vat dyed Cotton in our towels, which means the dye is infused into the yarns under high pressure and high temperature for 6-12 hours depending upon the color that results to a soft, plush, lavish, sophisticated and luxurious look product.

• Our Turkish 100% Genuine Cotton Towels are all Vat Dyed and double stitched which is highly demanded in the market due to the quality, usefulness and the variety of tints. Vat Dyed process results to more durable and strong towels.

• No, it will not if you follow the washing instructions.

• We ship from Connecticut. The entire operation in the North American region takes place from a 20,000 sqft. warehouse located in West Haven, Connecticut, with a team of 25 professionals. 

• All orders are processed within same day. Orders are not shipped or delivered on weekends or holidays.

• You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

• We do offer free shipping on orders over $100.

• Yes, we do offer international shipping. However, free shipping for purchases over $100 do not apply for international shipments.

• Our policy lasts 30 days. If 30 days have gone by since your delivery, unfortunately we can’t offer you a refund or replacement.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable).

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.